Cloud Hashrate Hub (BTC Miner) Privacy Policy
Revision Date: August 10, 2026
Welcome to Cloud Hashrate Hub (BTC Miner), referred to in this Privacy Policy as “the App,” “we,” “us,” or “our.” Protecting users’ privacy and personal data is an important responsibility. This Policy explains how we collect, use, retain, share, and safeguard information while providing remote cloud hashrate management services. It also describes the privacy rights available to users.
Please read this Policy carefully before creating an account or using the App. By continuing to use the App, you acknowledge the data practices described below.
1. Scope of This Policy
This Policy applies to information processed when users register an account, purchase a service, manage remote tasks, review service data, or contact customer support through the App.
The App is designed solely to access and manage computing services provided by external servers. It does not use a mobile device’s CPU or GPU to perform cryptocurrency mining.
2. Information We May Collect
We process only the information reasonably required to operate the App, maintain security, and provide customer support.
2.1 Registration and Communication Information
When you create an account or contact us, we may receive:
The email address used to register and verify your account;
Account information you voluntarily submit;
Customer support requests, feedback, and related correspondence.
Please do not send identity documents, financial credentials, or other sensitive information unless specifically required.
2.2 Device and Software Information
To maintain compatibility and diagnose technical problems, we may collect:
Device type, operating system version, and App version;
App instance identifiers or identifiers assigned by the operating system;
Crash reports, error logs, response times, and other diagnostic information.
2.3 App Usage Records
When you use the App, we may record feature interactions, pages visited, operation times, session duration, and selected service configurations. This information helps us maintain functionality, investigate problems, and improve the user experience.
2.4 Connection and Security Logs
Our servers may automatically record IP addresses, access times, request details, and network connection status. These records are used for account verification, service routing, attack prevention, and the investigation of unusual activity.
3. How We Use Information
We may use the information described above to:
Register, authenticate, and maintain user accounts;
Activate remote computing services purchased by users;
Retrieve and display cloud task status and technical metrics;
Verify orders and deliver the applicable services;
Respond to inquiries, address complaints, and diagnose App errors;
Prevent fraud, abuse, malicious requests, and unauthorized access;
Improve system performance using aggregated or de-identified information;
Comply with applicable legal, judicial, and regulatory obligations.
We do not sell personal data or use collected information to create profiles for targeted advertising.
4. Google Play Purchase Records
Payments for one-time services offered through the App are processed by Google Play’s billing system. Complete payment credentials, such as credit card or bank card numbers, are handled by Google. We do not directly receive or store this information.
To verify transactions and provide purchased services, we may retain:
The Google Play order number;
The purchased product or service configuration;
The transaction date and time;
The payment, refund, or cancellation status.
Unless clearly stated otherwise on the purchase page, one-time products do not renew automatically. The applicable service ends under the conditions presented at the time of purchase, and no automatic charge is made for another service period.
5. When Information May Be Disclosed
We do not rent personal information or provide it to third parties for their independent marketing activities. Information may be disclosed only to the minimum extent necessary in the following circumstances:
Cloud hosting, data storage, log diagnostics, and cybersecurity providers may process limited information on our behalf when necessary to support the App.
We may provide relevant information when responding to a valid court order, administrative request, or other legally enforceable demand.
Necessary records may be disclosed to investigate fraud, prevent cyberattacks, or protect the lawful rights and interests of users, the platform, or other parties.
Outside the circumstances described above, we will obtain your authorization before providing personal information to another third party when required by applicable law.
Service providers acting on our behalf must implement appropriate data protection measures and may process information only for the agreed purposes and within the authorized scope.
6. Data Retention and Security
We retain data only for the shortest reasonable period necessary to fulfill the relevant business purpose, subject to applicable requirements concerning taxes, transaction records, security audits, and dispute resolution. When information is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable law.
We use reasonable technical and organizational safeguards to reduce the risk of loss, disclosure, alteration, destruction, or unauthorized access. These measures may include:
Transmitting data through secure encrypted connections;
Applying authentication and access controls to internal systems;
Recording and reviewing important system activities;
Monitoring unusual login attempts and high-risk network requests;
Regularly reviewing and improving security protections.
No internet-based service can guarantee absolute security. If a data security incident may affect users’ lawful rights, we will investigate the incident, take appropriate remedial action, and satisfy applicable notification or reporting obligations.
7. Your Privacy Rights
Depending on the laws applicable in your location, you may have the right to:
Review or update your account information;
Request a copy of the data associated with you;
Withdraw consent where processing is based on consent;
Request deletion of personal information or closure of your account;
Restrict or object to certain data-processing activities;
Submit questions or complaints concerning our privacy practices.
Requests may be submitted through the account features available in the App or by contacting us at the email address listed below. To protect account security, we may verify the requester’s identity before processing a request.
After an account is closed, most associated information will be deleted according to the applicable process. Certain records required for order verification, security auditing, legal compliance, or dispute resolution may be retained until the applicable retention period expires.
Uninstalling the App stops its subsequent activity on that device, but it does not automatically close your account or erase information already stored on our servers. To request server-side deletion, please submit an account closure or data deletion request.
8. Children and Minors
The App is intended only for users who have reached the legal age of adulthood in their location and have the legal capacity to use the service. It is not directed toward minors, and we do not knowingly collect personal information from them.
If you believe a minor has provided information without valid authorization, please contact us. After reasonable verification, we will delete or restrict the processing of that information as required by applicable law.
9. Changes to This Policy
We may update this Policy when our product features, technical practices, or legal obligations change. If an update may materially affect users’ rights, we will provide notice through the App or another appropriate method.
The revised Policy will apply from the date displayed on this page. We recommend reviewing this page periodically for the latest information.
10. Contact Us
To exercise your privacy rights, request account deletion, or ask questions about this Policy, please contact: